Customer service

24/7 Availability, Remote Service, Training,
On-site Intervention, and Replacement Parts

Each problem has a solution. At Matiss, we accompany you after implementation because your project still impacts your processes. We consider ourselves to be some kind of first responder to you, regardless of the type of problem to be solved:

  • ERP software
  • Process control
  • Mechanical and electrical
  • Hydraulics and pneumatics
  • Control and instrumentation
  • Programmable logic controller (PLC)
  • Networking and computing
  • Robotics

We also offer training to support you in mastering the Matissoft software suite’s various tools, equipment and software. Whether it’s for the ERP, process control and other agricultural management software, or to accompany you in systems maintenance, your teams will be able to rely on training videos, online training, in-person, on-site, and even one-on-one workshops as needed.

Always on the lookout

We are fully aware that your production can be affected by a problem at times. Our 24/7 service professionals are ready to address any situation and take care of the problem quickly. Need to replace a part? Our service agent will contact the appropriate suppliers without delay. One call and the wheels are in motion!

A strong relationship, even from a distance

Matiss assists you remotely. Our professionals connect to your equipment and software using a virtual private network (VPN) to identify the source of your problems. Thus, they are able to make a precise diagnosis and determine the measures to be taken to solve the problem without leaving the office. Everyone saves time!

On-site intervention

Sometimes a problem requires assistance at your plant. Therefore, Matiss will plan with you the dispatch of our resources on-site to solve the problem and quickly get your production back on track.

Do you need a replacement part?

Matiss experts, who are familiar with your file, will contact the appropriate suppliers. We will order the required part and ship it to you within the shortest time frame.

Think ahead!

Avoid production delays and shutdowns!

We are with you 24/7 to optimize your productivity and minimize downtimes. Our service professionals are available at all times to assist you and take charge of the situation quickly if your production is at stake.

As global sourcing is impacted in many industries, ours is no exception. Matissoft recommends you order your spare parts now to avoid any production delays or shutdowns.

Contact us today! Your production could depend on it!

Contact us


A complete IT management service exclusively for Matissoft clients.

Is your company’s technological ecosystem high-performance? Are you protected from the risks of IT network intrusion and contamination? MaTIssoft managed services offer turnkey services of IT infrastructure management exclusively for Matissoft’s clients: comprehensive IT support, a reliable and efficient solution, for a monthly fixed price.

Take the test

Our Partners

Rockwell Automation
Endress Hauser
logo metafarm